The Internet boom from the nineties, as mass media to disseminate and share information, I to a difficulty in retrieval of relevant information to users. Thus, were initiated to develop and implement some commercial services that give answers to questions, through an expert or a reference librarian in charge of providing assistance in finding specific information requested by individuals.
appoints and then carried out, a brief explanation of some institutions that provide virtual reference services on the Web.
First, find ASK a Librarian (Library of Congress): http://www.loc.gov/rr/askalib/index.html , is the Web site Reference Library of Congress. which itwould offers different types of electronic reference, includes several options, for example, online frecuentescatalogos questions that serve as primary query on simple questions by users. Likewise has a more specialized option references found a group consisting of thematic sections and special libraries Web sites that help asuplir private practice. To help the reference librarian before the consultation must fill out a questionnaire in order to make a profile of the person.
Second, is QuestionPoint : http://www.questionpoint.org/ , the goal of this site is utililzar network infrastructure available to participating libraries that can provide virtual reference services 24 hours a day, seven days a week. It has more accurate and relevant sources.
Third, I mention The Educator's Reference Desk: http://www.eduref.org/ sponsored by Information Institute of Syracuse (creators of AskERIC). It is a place for educators, librarians, administrators and the general public with specialized services in education, comprising more than 3,000 varied and innovative resources. QuestionPoint as is necessary to fill out an online format by the user to evaluate the care received by the reference librarian and the resources they use.
Fourth, the Benjamin Franklin Library : http://mexico.usembassy.gov/bbf/bfforma.htm is a site that allows retrieve information about the United States soon, in aspects: social, political and cultural, is a guide that helps us know that we can check other sites for specific searches, physical or electronic resources. Brisda their services via email and must complete a form with personal data and e-mail.
Finally, Universidad Veracruzana : http://www.uv.mx/bvirtual/index.php/servicios/asesoria , is a site of referral services in Mexico were not asked to fill out some format to access services, is designed so that users can easily interact on the site, the reference service via chat to short questions with a response time approximately 15 minutes, a specific schedule. also has services telephone reference is addressed immediately by the reference librarian.
In summary, we can say that traditionally, the library services were conducted in person, but with the use of new electronic resources and communication technology, it is necessary that the units of information and then propose strategies to implement services that meet the needs of users, the main services are: access to databases, full-text digital documents, by the hand of an appropriate training resources and services that are available, both physical and Technology, by librarians and reference assistants.
BIBLIOGRAPHY:
ORDOÑEZ ARIAS, Jose de Jesus. In: Libraries and Information Technology: Virtual Reference: a new challenge. Vol.3 No. 4 (Oct. - Dec. 2006): p. 20-26.
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