BACKGROUND
With the implementation of information technologies in libraries facilitated the management of information through use of databases bibliographic automated cataloging and online consultation. It was also broke into various fields related to the processing and organization of documents, including the use of hypertext technology, to help resolve problems of classification and dissemination Selective digital documents.
NEW TECHNOLOGIES - NEW LIBRARY SERVICES
With the advent of information technologies and their implementation in libraries began to see new products in the field of library services, as an example, the use of new terms and concepts: ebook, electronic library, digital library, virtual library, among others, as well as new physical formats such as which are digital information whose meaning has changed the way people access information, as all these content areas and information and concepts are used daily in academic, which has led to the search options and recovery information for users are increasingly complex, therefore, using new strategies that serve as channels of communication between especialestas ( reference assistants) and people, as shown have reference services via phone, email, chat, online forms, you provided the information in a timely manner to the user.
BIBLIOGRAPHY:
Ordon ARIAS, Jose de Jesus. In: Libraries and Information Technology: Virtual Reference: a new challenge. Vol.3, No. 4 (Oct. - Dec. 2006): p 18.
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